Some products, such as tents, table games, mechanical games, dance floors, arcade games and others, require special handling and setup and there is a setup fee assessed.
although additional fees may apply for areas farther out..
If you need to change your Event time, please call us at least by Wednesday morning of the week of your Event, if not sooner. In some cases we may not be able to change your time. Our delivery routes have a tight schedule that we must stick to in order to make sure everyone gets their equipment on time and picked up in a timely manner.
If you want to keep your Service's overnight please schedule this in advanced at time of booking. Due to the high volume of orders we may not be able to accommodate last second requests.
Once booked, the items are reserved in our inventory (and unable to be booked for other events); therefore, Down Payment are non-refundable. If a situation arises where an event needs to be rescheduled, the Down Payment as well as any additional payments will be applied as a raincheck on file for the next event.
Trucks are loaded and crews are assigned on the day before the event; therefore, orders must be canceled 48 hours in advance to be eligible for a raincheck. If an event is canceled less than 48 prior to set up, no rainchecks or refunds will be issued. Once an order is set up, we do not give refunds for any reason including weather.
We require a Down Payment to secure your rental as we have a limited inventory and availability.
The deposit is non-refundable If cancellation is needed for another reason we will hold onto the deposit and allow it to be used up to 1 year after the original event date.
When in doubt, measure your space to make sure it will fit. Bounce House need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the Bounce House.
The sizes listed with each Bounce House include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup